FAQs
Shipping & Returns
How long will my order take to arrive?
You will receive a separate email with tracking number once your order ships. Order processing and delivery is approximately 6-10 business days within the continental united states and approximately 3-10 business days for international. (business days do not include weekends or holidays). These times may be extended during holidays, launches/restocks, limited edition releases and promotions. We do not offer expedited shipping at this time. Please note, we are not responsible for any shipping deliveries that may be affected by, but not limited to, the following: customs, natural occurrences, air/ground transportation strikes/delays, or transfers, from ups/dhl/fedex to international mail carriers. Customers with non-contiguous US addresses (APO/FPO, Guam, Hawaii) may also take longer to deliver. We are not able to ship to P.O. Boxes at this time.
How can I find the status of my order?
Order confirmation emails may be delayed as a result of high order volume. Please contact our customer service team HERE if you have not received your confirmation email after 24 hours of your purchase. You may also login to your account to view order updates.
My order is missing an item.
Please contact our Customer Service Team here to request replacement for damaged products or report other issues with your order. We will review all issues that are submitted within 14 days of delivery of the package. Requests received after this time frame are no longer eligible for review. Customers must provide photos of any product/order issues along with their Packing slip (please ensure stamped initials are visible). Please note that items shipped using a mail forwarding service are not eligible for replacement/exchange/refund of any kind.
What is your return policy?
All sales are final. We do not offer refunds/exchanges, nor do we allow cancellations / returns. Royalty by Maluma reserves the right to refuse any returns at any time. Before you place your order, please confirm that all your information, including your shipping address, name, phone number, credit card information and fragrance selection is correct; we are not responsible for incorrect address, updating your address, changing the order once an order has been placed. Thank you.
Do you ship internationally?
Yes, we do. We currently ship to the United States, Canada, Mexico, Brazil, Australia, New Zealand, UAE, and Saudi Arabia.
General
Do I get a discount if I buy multiple fragrances?
Yes! If you buy two or more Royalty by Maluma fragrances you can save money. With our bundle option you can mix and match the four fragrances and make an even bigger saving. Discount is automatically applied at checkout.
How can I find out about product launches and restocks?
New product and restock information will always be posted on our official Instagram account @royaltybymaluma.
Is there a limit to how much I can buy?
Due to the exclusivity of our products, some items may have limits placed the maximum quantity that may be purchased in one transaction.
Does Royalty by Maluma test on animals?
No.
Are Royalty by Maluma vegan?
Yes.
What forms of payments do you accept?
VISA, Mastercard, American Express, JCB, Discover, Diners Club, Elo, Shop Pay, Apple Pay, Google Pay and PayPal.
What is your official Instagram handle?
The official Instagram handle is @royaltybymaluma.
